Please Note: The Sage Virtual Terminal has been updated to a newer version that offers new features and functionality of the program. This article refers to the previous version. For instructions on using the new Sage Exchange Virtual Terminal, please visit: New Sage Exchange: Frequently Asked Questions.

How to update the email address used for unlocking the Virtual Terminal and retrieving a password.

Description

How can I update the email address used for unlocking the Virtual Terminal and retrieving my password?

Resolution

Virtual Terminal users can request a temporary password by email in the event of a security lockout or forgotten password. The password will be sent to the email address that is associated with that user. This guide shows you how to check or update this address; for assistance retrieving your password, please reference How do I unlock my Virtual Terminal and obtain a new password?.

After signing in to the Virtual Terminal, navigate to the Configuration menu and select Users:

Press Edit next to the user you wish to update:

The email address on this page is the one that would be used to retrieve the password:

If desired, replace the address and press Update User to save your changes.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.