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    How do I find a receipt in the Virtual Terminal?

    Description

    How do I find a receipt in the Virtual Terminal?

    Resolution

    The Virtual Terminal can generate a receipt for any transaction stored in history.

    To find a receipt, the first thing to do is find the transaction. To locate a transaction, use the Quick Actions search on the left-hand side of the page. Alternatively, you'll find more search options in the Reporting menu, under Transaction Search.

    After finding the transaction for which you want a receipt, select View in the Options column:

    (If you do not see the Options column, please try adjusting your browser's zoom settings by holding CTRL and pressing the plus/+ or minus/- keys.)

    Scroll down to the Order Information section to find a View Receipt link, which will open your receipt in a new browser tab:

    You can customize your receipts from the Configuration menu, under Receipt. Receipts can be customized retroactively; ie, you can change a receipt even for transactions that you've already run.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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