Description

How do I find a receipt in the Virtual Terminal?

Resolution

The Virtual Terminal can generate a receipt for any transaction stored in the history.

To find a receipt, the first thing to do is find the transaction. To locate a transaction, use the Quick Actions search on the left-hand side of the page. Alternatively, you'll find more search options in the Reporting menu, under the Transaction Search.

After finding the transaction you want a receipt for, select View in the Options column:

If you do not see the Options column, please try adjusting your browser's zoom settings by holding CTRL and pressing the plus/+ or minus/- keys.

Scroll down to the Order Information section to find a View Receipt link, which will open your receipt in a new browser tab:

You can customize your receipts from the Configuration menu, under Receipt. Receipts can be customized retroactively; i.e., you can change a receipt even for transactions that you've already run.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.