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    Do I have to ask a returning customer for their information every time their card is charged?

    Asking a returning customer for their information every time their card is charged.

    Description

    Do I have to ask a returning customer for their information every time I need to charge their card?

    Resolution

    The Paya Virtual Terminal stores transactions for 18 months. If you need to charge a customer whom you've processed before, you can use a former transaction to avoid re-collecting their information for subsequent attempts.

    After locating the customer you wish to charge, select the Process link:

    This will open the one-time transaction page and populate the fields with all the information from the original transaction -- including the Bill To and Ship To information, as well as the credit card data:

    Please review the information carefully to make sure that there are no necessary updates. For instance, you may want to change the Order ID, transaction type or amount. Select "Change Cardnumber" if you need to change the credit card that is used.

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    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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