Why are American Express transactions are going to a different bank account?

Description

Why are my American Express transactions going to a different bank account?

Resolution

American Express (Amex) maintains its own merchant account files, including the bank account that is used for funding/deposits. When making changes to your Paya Merchant Account, it is important to also contact Amex to make the same updates.

You can reach American Express at 800-528-5200.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.