Batch deposits do not include American Express transactions

Description

Why don't my batch deposits include American Express transactions?

Resolution

American Express manages their own deposits to merchants processing American Express credit cards. When reconciling your accounts, please expect your deposits from Paya to be the amount of the batch minus the amount of any American Express transactions. Some merchants may also be set up to have fees deducted from each individual batch.

Paya Merchant Financial Support can be reached at 877-841-7014.

American Express can be reached at 800-528-5200.

NOTE: If you are enrolled in Paya's American Express Opt Blue program, ALL deposits are handled by Paya.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.