Never share your personal or business information with anyone who calls you on the phone or sends you an email requesting your data without confirming the request is legitimate. This includes your Merchant account information or any business or personal information.
If it was necessary for Paya to contact you regarding a transaction-related item, we would not request information that is readily available to us as your Merchant Service Provider such as; your Merchant Account ID, copies of your Merchant Statement, Passwords, or other details about you or your business account that we already know.
If you ever receive a request for information or have any questions or concerns about a request that you received, please contact our Risk Department immediately at 1-855-244-2541 or email us at firstname.lastname@example.org.
Fraud Reminders - Holiday Season:
Tis’ the season of giving, but for many fraudsters, it’s also an opportunity to take advantage of your hectic schedule! Fraud is on the rise during the holiday season. It’s even more important to keep your eyes open for the fraud indicators. When more than one is true during a card-not-present transaction, fraud might be involved.
To learn more about what to look for, please review the list below:
Things to Consider as Potential Red Flags
- Larger-than-normal orders
- Orders that include several of the same items
- Shipping to an international address (very High-Risk)
- Transactions with similar account numbers and/or same first 6-digits (same BIN)
- Transactions placed on multiple cards or multiple transactions on one card over a very short period of time
- Sales processed through the Deaf Relay System
- Cardholder’s asking for Wires or funds through Western Union
- Sales that seem “Too Good to be True”
- Large dollar donations or numerous small-dollar donations (i.e., $5, $10, etc.)
Be Cautious and Take Extra Steps
Take every precaution at the point of sale as it is important to take extra steps such as:
- AVS (Address Verification) is a match
- Verify the CVV (3-digit security code) is a match
- Always ship to the AVS verified cardholder billing address only
- Look out for "red flags" for fraud signs that can be identified and stopped at the point of sale
- Never pay for shipping or wire funds
- Only use your own shipping company; not a company requested by the cardholder
- Face-to-Face (Retail) covert to EMV ready equipment to prevent fraud at the point of sale
- Check your batches daily! Especially if you are on automatic settlement and have an online store
- This gives you the opportunity to identify if fraud is taking place, void the transaction, and then contact Risk/Tech Support for help.
If you aren't comfortable with the sale or the sale seems suspicious in any way, you have the right to deny the sale or ask for the cardholder to pay using an alternate form of payment (i.e., wire transfer, money order, cash, etc.).
If you have any questions or concerns regarding a transaction, please contact the Risk Management Department at Riskanalysts@paya.com.
Please view the article below for more information on fraud: