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    What is the cut-off date or deadline for rate or fee changes?

    The last day to submit rate or fee changes with the guarantee that they will be completed effective on the current or the 1st of the following month for Rate 1 changes is usually four business days before the end of the month. This could change depending on the volume of requests received.  

    There are NO guarantees that the rate change/fee change will be completed on anything received after the cuff-off date! This includes tickets or forms. 

    However, we will make every effort to ensure that all rate changes received are worked before the end of the month. Be aware that processing a late request before one that was received on time, may prevent us from completing all the changes that met the deadline. Monthly reminders are sent as a courtesy.

    If you have questions or require additional information, please open a ticket and we will be in touch with you shortly.

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