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    What is the FANF fee and why was it charged directly to my bank account?

    In January, some of our merchant accounts were not billed for the FANF (Fixed Acquirer Network Fee). We regret the error and the fee will appear on your account as a one-time debit from Paya. Typically this fee is on your statement and not billed to your account directly. We have notified impacted customers via email and have included some common questions we are receiving from customers below. We apologize for any inconvenience. 

    What is the FANF fee?

    What do all of the Line Item Charges on Monthly Statements mean?

    What are card brand fees?

    Please email questions to support@paya.com

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