Try reprocessing the transaction manually.
This error occurs on transactions that meet the following criteria:
The decline can typically be bypassed by re-processing the transaction manually. The best way to do this is to use the "Process" link next to the declined transaction. For guidance, please see: Do I have to ask a returning customer for their information every time I need to charge their card?
You may also be interested in reading: Decline/Error Code Master Lists.
If you have questions or require additional information, please contact us and we will be in touch with you shortly.