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    Error: There is a problem accessing credit card information with your Paya account.

    Product

    Sage 50

    Sage Exchange Desktop


    Description


    Cause

    This error occurs when you have configured IP Restrictions in your Virtual Terminal.  If you are processing transactions in Sage 50 from an IP Address that you have not allowed; you will receive this error response and any transactions will not be processed.


    Resolution

     

    1. Log into Virtual Terminal and go to Configuration, IP Restrictions.
       
    2. Click the API/Shopping Cart tab.
       
    3. Change the Restriction Type to Allow All and click Update.
       
    4. Resubmit the transaction through Sage 50.


    To edit IP Restrictions please review this article: How to create IP restrictions in the Virtual Terminal 


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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