Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Error: There is a problem accessing credit card information with your Paya account

    Product

    Sage50

    Sage Exchange Desktop

    Cause

    This error occurs when you have configured IP Restrictions in your Virtual Terminal. If you are processing transactions in Sage50 from an IP Address that you have not allowed; you will receive this error response and any transactions will not be processed.


    Resolution 

    1. Log into Virtual Terminal and go to Configuration, IP Restrictions
       
    2. Click the API/Shopping Cart tab
       
    3. Change the Restriction Type to Allow All and click Update
       
    4. Resubmit the transaction through Sage50.


    To edit IP Restrictions please review this article: How to create IP restrictions in the Virtual Terminal 


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by