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    How to adjust or finalize an Auth Only transaction in the Virtual Terminal

    How to adjust or finalize an Auth Only transaction in the Virtual Terminal

    Description

    How do I adjust or finalize an Auth Only transaction?

    Resolution

    This guide describes two different ways of finalizing (sometimes called "adjusting" or "capturing") an Auth Only transaction.

    • Method One: Adjusting the transaction amount.
    • Method Two: Without making any changes.

    For both methods, please begin by following the steps below:

    • Log into the Virtual Terminal
    • Go to Batch Management and select Credit Card:

     

    METHOD ONE: Adjusting the transaction amount

    This method should be used when you need to make a one-time adjustment to the transaction amount to adjust for shipping charges, or other charges that were unknown at the time of authorization.

    • Under Options click Adjust next to the transaction you want to adjust:

    • Change your amounts as necessary.

    • Click Submit Transaction. Once the page reloads, your Auth Only transaction will now change  to "Prior Auth":

     

    METHOD TWO: Without making any changes

    This method should be used when you do not need to make a one-time adjustment to the transaction amount.

    • Under the "Settle" column, locate and check off the box to every Auth Only transaction you wish to capture.
    • Select the Capture Checked Transactions button:

    • Click Review complete, capture the selected transactions button.  This will finalize the Auth Only transaction.

    • Your Auth Only transaction will now appear as a "Prior Auth":

     

     

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Last Modified: 01/08/2015

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