Product

Merchant Resource Center

E-Select Plus

Description

There are instances when an existing Moneris Merchant wishes to credit a transaction that occurred with their previous processor. Meaning that the original charge was performed through a different processor. Can the Merchant credit such a transaction when using Moneris e-Select Plus?

Resolution

Issuing a refund in e-Select Plus requires an Order ID and an order ID is generated by Moneris at the time of the Sale. In the absence of such ID, e-Select Plus cannot support any refund for which the offsetting sale occurred with a different processor. Given that a different entity processed the original sale, the Merchant cannot initiate a refund in e-Select Plus. Alternatively, Moneris has something called an independent refund. Assuming that a Merchant had another Moneris Merchant account they had closed to open a new one. They can issue a refund within the new Merchant account for a transaction that occurred on the old account, with the help of an independent refund.
To initiate an independent refund, please contact Moneris' Call Center at 1-866-319-7450, open 24/7.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.