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    Important information regarding a June ACH duplication

    Product


    Enterprise ACH    

    Description

    Paya has identified that in early June of 2019 one of our ACH repayment files was duplicated.  This did not affect your end customer, however, this impacted your repayment file by processing the file twice.  the Duplicated repayments happened, depending on the date, on June 11, 12, or 14.

    Resolution

    On June 27th 2019, We processed a file to offset the additional duplicated transactions you may have been credited or debited as a result of this additional repayment file.  These transactions will appear on your bank statements as of July 1st 2019, depending on your bank's process.   

    These transactions will appear as "Duplicate Repayment Adjustment" or "Paya/Miscellaneous" or a combination of the two depending on your bank's character length parameters.  


    We apologize for any inconvenience. Please contact us with any questions at Support@Paya.com 


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