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    Sage One Setup Guide

    Issue Action
    My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage One Software?

    Please, make sure that your Sage Software is installed on your Workstation (if applicable)

    Using the Email Address below, contact our implementation Team to start the process of setting up your Payment Processing: MerchantReadiness@paya.com

    Issues with Sage Exchange Virtual Desktop (SEVD) or Sage Exchange Desktop (SED)

    Please search the Paya Knowledgebase for a solution: support.paya.com

    Contact the Paya VT Support Team: 877-470-4001 (M-F: 8 AM – 10 PM; Sat-Sun: 8 AM– 8 PM EST)

    I have questions about fees, billing statement, & account changes.


    Contact the Paya Merchant Financial Support Team: 877-841-7014 (M-F: 8 AM – 6 PM)

    For Chargeback inquiries, please call: 866-637-5467 (M-F: 8 AM – 6 PM)

    How do I View/download daily or monthly transactions history?

    In addition to the reports found in your Sage Software, you may also review your transactions history from your Sage Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: sageexchange.com
    Note: If you don’t have access to the aforementioned Web portal, you may instead log into myvirtualreports.com/virtualreports

    Contact the Paya VT Support Team:877-470-4001 (M-F: 8 AM – 10 PM; Sat-Sun: 8 am – 8 PM EST)

    Sage One Technical Support:

    For help with Sage One functionalities. Choose a method.

    • Please call: 866-835-9301 (Option 2) M-F: 9 AM – 8 PM EST
    • Support.sageoneca@sage.com
    • Live Chat from the top-right menu of the Sage One Software

    Sage One Training Resources:


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