Issue |
Action |
| My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage One Software? | Please, make sure that your Sage Software is installed on your Workstation (if applicable). |
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Issues with Sage Exchange Virtual Desktop (SEVD) or Sage Exchange Desktop (SED) |
Please search the Paya Knowledgebase for a solution: support.paya.com Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM– 8 PM EST/EDT) |
|
I have questions about fees, billing statements, and account changes. |
Please contact the Paya Merchant Financial Support Team: at 1-877-841-7014 (Monday - Friday: 8 AM – 6 PM EST/EDT) For Chargeback inquiries, please call: 1-866-637-5467 (Monday - Friday: 8 AM – 6 PM EST/EDT) |
| How do I view/download daily or monthly transaction history? |
In addition to the reports found in your Sage Software, you may also review your transactions history from your Sage Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: sageexchange.com Note: If you do not have access to the aforementioned web portal, you may log into myvirtualreports.com/virtualreports Contact the Paya VT Support Team: 1-877-470-4001 (Monday - Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT) |
| Sage One Technical Support: |
For help with Sage One functionalities, please reach out to us below:
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