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    Deactivating / Re-Activating a User in Paya Connect


    Paya Connect


    Users cannot be deleted from the system. However, the user can be deactivated.  Deactivating users allows the system to retain the trails/change logs.  Follow the steps below to deactivate or re-activate the user's profile.  


    Marking a user as Inactive

    Please note that this action can only be performed by users with the Client Admin role.

    1. Click on Locations from the menu on the left-hand side of the screen.
    2. Select the location where the user exists.
    3. Select the Settings option from the menu on the left-hand side of the screen OR choose the Settings "Gear" on the right side of the screen.
    4. Click on Users.
    5. Click on the Username that needs to be de-activated.
    6. Click on the green Active button; it will change to a red Inactive button

      Please note that inactive users will remain in the user list, however, they will be in an inactive status.

    Marking a user as Active 

    1. To re-activate follow the same steps as above, except clicking the red Inactive button will switch it to a green Active button. 

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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