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    How do I process a Credit/Refund or Void by Reference number as a web call?

    Description

    Can I perform a Credit/Refund or Void by Reference number as a web call?

    Resolution

    The XML and Sage Exchange method can do both credit and void by reference.  The HTTPS Post can only process a void by reference.

    A Reference Number or Transaction Reference Number is a unique transaction identifier that is created by the Paya gateway when a transaction is processed or attempted.  The Reference Number can be used to perform either a Credit/Refund or a Void.  However, please note that the credit must have a corresponding sale or approval on the same credit card within the last 6 months.

    • The transaction amount cannot be greater than any transaction amount that occurred on the same credit card over the last 6 months.
    • A Void can only be performed if the transaction has not been settled.

    Transactions are stored online for six months for operations and 18 months online for reporting.  We archive the rest offline and offsite.  If a user tries to perform a web service credit by reference transaction on a transaction older than six months a user will receive the error, “item not found” or “Credit Vol. Exceeded”.  However, a Bankcard Credit or Refund can be performed, to give a customer credit for a date beyond six months by having the Credit Volume Restriction temporarily or permanently disabled. 

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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