How to view a trace log in Sage Exchange Desktop
Description
Sage Exchange is not installing. Is there a trace log I can pull?
Resolution
Turning on the trace log is a good way to determine what is causing problems with Sage Exchange Desktop (installation or other). To view the Sage Exchange Desktop trace log, please follow these instructions:
- From the bottom right of your computer desktop, right-click on the Sage Exchange Desktop icon. Highlight the Tracing option, then highlight the 'On' option if needed.
- When the trace log option is turned on, you can then click the View Log option to view the trace log. The trace log will open in a Notepad file.
If you have any further questions or need assistance, please submit a ticket and we will be in touch with you shortly.
