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    How to view a trace log in Sage Exchange Desktop.

    How to view a trace log in Sage Exchange Desktop.

    Description

    Sage Exchange is not installing.  Is there a trace log I can pull?

    Resolution

    Turning on the trace log is a good way to determine what is causing problems with Sage Exchange Desktop (installation or other).  To view the Sage Exchange Desktop trace log, please follow these instructions:

    1. From the bottom right of your computer desktop, right-click on the Sage Exchange Desktop icon.  Higlight the Tracing option, then highlight the On option if needed. 
    2. When the trace log option is turned on, you can then click the View Log option to view the trace log. The trace log will open in a Notepad file.

    If you have any further questions or need assistance, please submit a ticket and we will be in touch with you shortly.

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