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    How to determine who processed a specific transaction in Paya Exchange

    Description

    How can I determine who processed a specific transaction in the Paya Exchange?

    Resolution

    Every transaction can be traced to a username. Each user should be assigned an individual username within Administration > Users. Using a shared log-in is not recommended since there would be no way to determine the origin of a specific transaction.  

    To see which user processed a transaction, search for the transaction in the Virtual Terminal Mini App, then select View.  In the transaction information section, it will listed the user who processed the transaction.



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