Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Transaction Status: Expired

    Product

    Paya Virtual Terminal
    Paya Exchange

    Description

    What does it mean when Transaction Status says “Expired”?

    Resolution

    When a transaction is authorized you have up to 7 calendar days to settle it. If the transaction is not settled it will be moved to an expired status. Most financial institutions hold funds for up to 7 calendar days before they release the money back into the cardholder’s available balance. 

    If the amount is still showing as held on the cardholder’s end you may offline the transaction by processing it as a Force. Instructions on how to process a Force Transaction are as follows:


    Although the transaction(s) expire within 7 days the Approval Code is still valid for 30 days. You still have the option to offline the transaction without resubmitting the Sale, but you may be subject to paying higher transaction fees if the money is not held at the Financial Institution.


    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by