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    ACH rejection code R13

    ACH rejection code R13

    Description

    What does the rejection code R13 mean?

    Resolution

    The customer's bank account is not set up to accept ACH transactions. Contact your customer to obtain updated account information before initiating a new transaction. You may then resubmit merchant-initiated transactions or ask the customer to re-initiate the transaction with the correct account information if it was a WEB transaction. Be sure to update recurring transaction entry data if applicable.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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