How to determine why a transaction declined
How do I figure out why a transaction declined?
All transactions processed in the Virtual Terminal return either an approval/authorization code or a decline code. To find a decline code, please follow the steps below. In most cases, you can reference the code against the decline code list found in this knowledgebase to determine a cause of the decline; however, some decline codes are intrinsically and/or intentionally vague.
Locate the declined transaction using the search options in the Reporting menu. Upon finding it, press the View option:
Scroll down to find the Transaction Code and Transaction Message:
This code can be referenced against the codes in this article Decline/Error Codes for all POS systems and applications for more information on the decline: