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    How to turn off Bankcard Order Confirmation emails for Virtual Terminal transactions

    Bankcard Order Confirmation emails for Virtual Terminal transactions

    Description

    Why am I receiving a copy of an order confirmation email for a Virtual Terminal transaction?

    Resolution

    There is a setting in Paya Virtual Terminal labeled the "One Time Transactions" which will generate an email on all approved transactions to the main contact email address listed on your merchant account.

    There are 2 options to turn these notifications off:

    1. In the Virtual Terminal go to Configuration
    2. Select Email Notifications
    3. Select General Email Settings
    4. Uncheck One-time Credit Card and or Virtual Check Transactions
    5. Scroll down and select Update.
      *By turning this feature off, you will not only prevent the emails from being sent to you, but your customers as well. 

    If you would like the emails to only go out to your customers and not send you a copy,

    1. In the Virtual Terminal go to Configuration
    2. Select Credit Card Order Confirmation
    3. In the CC: field you can enter either an alternate email address or you can replace the field syntax with a "dummy email" (ex. none@none.com) value that is pulling in your email address from our database.

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