Products

Paya Virtual Terminal

Description

An example of the email sent to customers for a recurring credit card expiration

Resolution

An example of the content of the email notification is below:

From: no-reply@eftnet.com [mailto:no-reply@eftnet.com]
Sent: Sunday, December 07, 2014, 9:02 PM
To: [Customer Email Address]
Subject: Action Required -- Credit Card Expiration Reminder

Dear [Customer Name],

The credit card you have on file, XXXXXXXXXXXX1111, with merchant '[DBA Name]' will expire on '01/15'.

When you receive the updated credit card information from your bank, please contact '[DBA Name]' at the email address or phone number listed below.

Phone number: [Merchant Customer Service Phone Number]
Email: [Merchant Email]

Please see: Notification of recurring customer's credit card expiration