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    How do I authenticate my physical terminal?

    Product
    Class A Terminals

    Description
    How do I authenticate my physical terminal?

    Resolution
    Contact Physical Support at 800-948-0985 from 9am to 6pm EST. If unavailable, please contact our 24 hour merchant services line at 800-552-8227 to obtain or verify your authentication code. Then follow the steps below per your manufacturer / device 

    Ingenico:
    On Update Application INGEMV4: From the main Screen (TSYS)

    1. Press Green (Circle) Button 
    2. From Admin menu screen press #4 for Maintenance
    3. From Maintenance screen press #4 for Authenticate
    4. From Authenticate screen enter "SAGE123" by doing the following:
      1. Press #7 then press the 'F' Key 3 times to get (S)
      2. Press #2 then press the 'F' Key 1 time to get (A)
      3. Press #4 then press the 'F' Key 1 time to get (G)
      4. Press #3 then press the 'F' Key 2 times to get (E) 
      5. Press #1, #2, #3 consecutively, then press the Green (Circle) Button to enter the authentication code
    5. From the Next Authenticate Screen type the zip code & press the Green (Circle) Button.
    6. Terminal will attempt to connect via Dial or IP & will print a Activated Receipt

    VeriFone:
    On VeriFone Type Vx520 CTLS-3 (PIC & EMV)
    From Main Sale Screen:

    1. Press Enter to go to the Configuration menu
    2. Press F2 key on side of the screen for Setup
    3. Enter Gen Password (1, Alpha, Alpha, 6, 6, 8, 3, 1,)  and press Enter
    4. From the Setup menu Press F2 key on the side of the screen for Authentication
    5. Enter Auth Code (SAGE123) On keypad, Just like texting using a number pad.
      1. Press the number 7 key, then press the Alpha Button 3 times. This will change the #7 to the letter (S)
      2. Press the number 2 key, then press the Alpha Button 1 time. This will change the # 2 to the letter (A)
      3. Press the number 4 key, then press the Alpha Button 1 time. This will change the # 4 to the letter (G)
      4. Press the number 3 key, then press the Alpha Button 2 times. This will change the # 3 to the letter (E)
      5. Press # 1, 2, 3, and Enter
    6. Screen will prompt for zip code, please enter your five (5) digit zip code
    7. Screen will read Activated & will print a receipt
    8. After completion you will be on main Sale screen

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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