How do I Authenticate my Physical Terminal?
Class A Terminals
How do I authenticate my physical terminal?
Please contact Physical Support at 800-948-0985 from 9:00 AM to 6:00 PM EST/EDT. If unavailable, please contact our 24-hour Merchant Services line at 800-552-8227 to obtain or verify your authentication code. Then, follow the steps below per your manufacturer/device:
On Update Application INGEMV4:
From the main screen (TSYS):
- Press the green (circle) button
- From Admin Menu Screen, press #4 for Maintenance
- From the Maintenance Menu Screen, press #4 for Authenticate
- From the Authenticate Menu Screen, enter "SAGE123" by entering the following:
- Press #7 then press the 'F' Key 3 times to get (S)
- Press #2 then press the 'F' Key 1 time to get (A)
- Press #4 then press the 'F' Key 1 time to get (G)
- Press #3 then press the 'F' Key 2 times to get (E)
- Press #1, #2, #3 consecutively, then press the green (circle) button to enter the authentication code
- From the 'Next Authenticate Screen', type the zip code and press the green (circle) button
- The terminal will attempt to connect via Dial-up or the IP and will print an 'Activated Receipt'
On VeriFone Type Vx520 CTLS-3 (PIC & EMV)
From the Main Sale Screen:
- Press Enter to go to the Configuration Menu
- Press the F2 key on side of the screen for Setup
- Enter Gen Password (1, Alpha, Alpha, 6, 6, 8, 3, 1,) and press Enter
- From the Setup menu press the F2 key on the side of the screen for Authentication
- Enter Auth Code(SAGE123) on the keypad, just like texting using a number pad
- Press the number 7 key, then press the Alpha Button 3 times. This will change the #7 to the letter (S)
- Press the number 2 key, then press the Alpha Button 1 time. This will change the # 2 to the letter (A)
- Press the number 4 key, then press the Alpha Button 1 time. This will change the # 4 to the letter (G)
- Press the number 3 key, then press the Alpha Button 2 times. This will change the # 3 to the letter (E)
- Press # 1, 2, 3, and Enter
- The screen will prompt for a zip code, please enter your 5-digit zip code
- The screen will read Activated and will print a receipt
- After completion, you will be taken to the Main Sale Screen
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.