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    How do I change the Batch Close notification email for transactions processed within Sage Mobile Payments?

    Sage Mobile Payments
    Paya Exchange

    My Batch Close notification emails are going to the wrong email address, how do I correct this?

    When a merchant only has access to the Sage Mobile Payments application and the mysagemobile.com web portal, they will not be able to change the email addresses for the Batch Close email.  In that situation a merchant should contact Paya customer support to update that information.  

    If a merchant has access to Paya Exchange they will be able to change the email address themselves.  To change the notification email address please follow the steps in the linked article.  

    Configuring batch close email notification in Sage Exchange 

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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