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    Paya Mobile Payments: Unable to see an e-mail copy of a receipt


    I'm not receiving the receipt e-mail copy from Paya Mobile Payments


    To troubleshoot why you are not receiving receipt e-mail copy's from Paya Mobile Payments, please follow the steps below:

    1. Run a test transaction through your mobile app
    2. Enter an alternate email address
    3. Submit the transaction

    If the alternate e-mail receives the receipt, have your Network Administrator or an IT Person verify if the e-mails are being filtered out (possibly due to “E-mail Spoofing") or a firewall. 

    If the emails are being filtered, spammed, or firewalled please have your Network Admin or IT Person "Allow", create an "Exception", or “White List” the domain name roamdata.com from the e-mail server.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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