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    Sage Mobile Payments: Unable to see an e-mail copy of a receipt

    Description

    I'm not receiving the receipt e-mail copy from Sage Mobile Payments


    Resolution

    To troubleshoot why you are not receiving receipt email copy's from Sage Mobile Payments, please follow the steps below:

    1. Run a test transaction through your Mobile app.
    2. Enter an alternate email address.
    3. Submit the transaction.


    If the alternate email gets the Receipt, have your Network Administrator or an IT Person verify if the emails are being filtered out (possibly due to “Email Spoofing") or firewall. 

    If the emails are being filtered, spammed, or firewalled please have your Network Admin or IT Person "Allow", create an "Exception", or “White List” the domain name roamdata.com from the e-mail server.


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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