Description
I'm not receiving the receipt e-mail copy from Paya Mobile Payments
Resolution
To troubleshoot why you are not receiving receipt e-mail copy's from Paya Mobile Payments, please follow the steps below:
- Run a test transaction through your mobile app
- Enter an alternate email address
- Submit the transaction
If the alternate e-mail receives the receipt, have your Network Administrator or an IT Person verify if the e-mails are being filtered out (possibly due to “E-mail Spoofing") or a firewall.
If the emails are being filtered, spammed, or firewalled please have your Network Admin or IT Person "Allow", create an "Exception", or “White List” the domain name roamdata.com from the e-mail server.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
