What does the content of the recurring credit card expiration notice look like to customers?
Paya Virtual Terminal
An example of the email sent to customers for a recurring credit card expiration
An example of the content of the email notification is below:
From: email@example.com [mailto:firstname.lastname@example.org]
Sent: Sunday, December 07, 2014 9:02 PM
To: [Customer Email Address]
Subject: Action Required -- Credit Card Expiration Reminder
Dear [Customer Name],
The credit card you have on file, XXXXXXXXXXXX1111, with merchant '[DBA Name]' will expire on '01/15'.
When you receive the updated credit card information from your bank, please contact '[DBA Name]' at the email address or phone number listed below.
Phone number: [Merchant Customer Service Phone Number]
Email: [Merchant Email]
Please see: Notification of recurring customer's credit card expiration
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