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    What does the content of the recurring credit card expiration notice look like to customers?

    Products
    Paya Virtual Terminal

    Description
    An example of the email sent to customers for a recurring credit card expiration

    Resolution
    An example of the content of the email notification is below:

    From: no-reply@eftnet.com [mailto:no-reply@eftnet.com]
    Sent: Sunday, December 07, 2014 9:02 PM
    To: [Customer Email Address]
    Subject: Action Required -- Credit Card Expiration Reminder

    Dear [Customer Name],

    The credit card you have on file, XXXXXXXXXXXX1111, with merchant '[DBA Name]' will expire on '01/15'.

     When you receive the updated credit card information from your bank, please contact '[DBA Name]' at the email address or phone number listed below.

    Phone number: [Merchant Customer Service Phone Number]
    Email: [Merchant Email]


    Please see: Notification of recurring customer's credit card expiration 

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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