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    Am I required to enter the card holder’s address and 3 digit security code when I key enter a sale, or can I skip these prompts?

    Product
    Sage Virtual Terminal
    Sage Exchange

    Description

    Am I required to enter the card holder’s address and 3 digit security code when I key enter a sale, or can I bypass these prompts?

    Resolution

    Yes, it is possible to bypass the prompts in most cases by entering a null value, but this may affect the rates paid on that transaction if the correct billling address is not used. The CVV code will not affect the merchant's rates if it is not used.

    However, we strongly recommend that you contact the customer for the billing address on the card and the 3 digit card verification code prior to authorizing a card-not-present sale. 

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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