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    Error: Total field on Virtual Terminal transaction page not updating

    Description

    Why isn't the Total field on my Virtual Terminal transaction page updating?

    Resolution

    The Virtual Terminal (VT) transaction page has fields for Subtotal, Tax and Shipping, the sum of which is calculated by the Total box:

     

    If the total field fails to update, it is typically because the amounts are being copied and pasted from another program that is including hidden formatting or special characters. Please try refreshing the transaction page, then manually typing in the same numbers.

    If this did not resolve the issue, please submit a ticket and we will be in touch with you shortly.

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