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    Why am I getting partial or no deposits on my Virtual Check batches?

    Receiving partial or no deposits on Virtual Check batches

    Description

    Why am I getting partial or no deposits on my Virtual Check batches?

    Resolution

    Every Virtual Check account has an upper limit to the dollar amount that can be processed in a thirty-day period. This is a rolling thirty days; for example, if it is the 15th of the month, the thirty days is from the present day back to the 15th or 16th of the previous month.

    Some merchants may find that they are only receiving partial deposits for their Virtual Check batches, or not receiving them at all. This is typically because they have hit their 30-day volume limit.

    Funds will not be deposited until the rolling thirty days of volume is beneath the limit.

    You may be interested in: How can I request to have my volume limits raised?

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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