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    Why does Customer/Bank appear instead of customer's name when swiping a credit card?

    "Bank Customer" appearing instead of customer's name when swiping a credit card.

    Description

    Why does a customer's name appear as something generic like "CUSTOMER/BANK" when I swipe their card?

    Resolution

    If your card swiper reads a generic name from a card, such as the one pictured above, it typically indicates that the card is either:

    • a temporary card from the customer's bank, for use until a permanent card can be issued.
    • a pre-paid card, as seen in major retailers and grocery stores.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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