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    Merchant Financial FAQ

    Below is a categorized list of the most frequently asked questions about merchant financials.

        Monthly statements

            Can I view my monthly statements online?

            I didn't receive my monthly statement

        My Virtual Reports

            What is My Virtual Reports?

            How do I get access to My Virtual Reports?

            How do I view my merchant statement in My Virtual Reports?


            What are card brand fees?

            When will I be charged the end of month fees?

            What does minimum discount mean?

            What do all of the line item charges on the monthly statements mean?


            What is a chargeback?

            Who can I contact about a chargeback inquiry?

            How long do I have to dispute a chargeback?

            What is the Chargeback Assistance Program?

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.


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