Below is a categorized list of the most frequently asked questions about merchant financials.
Monthly statements
Can I view my monthly statements online?
I didn't receive my monthly statement
My Virtual Reports
How do I get access to My Virtual Reports?
How do I view my merchant statement in My Virtual Reports?
Fees/Rates
When will I be charged the end of month fees?
What does minimum discount mean?
What do all of the line item charges on the monthly statements mean?
Chargebacks
Who can I contact about a chargeback inquiry?
How long do I have to dispute a chargeback?
What is the Chargeback Assistance Program?
If you have questions or require additional information, please contact us and we will be in touch with you shortly.