ACH rejection code R10
The RDFI has been notified by its customer, the Receiver, that the Originator of a given transaction has not been authorized to debit his account.
You will need to provide the Originator ID number to the customer's bank to allow ACH transaction to go through. This is typically related to a security feature on the customers' bank account.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.