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    Error: 504 error on invoice payment link

    Products

    Sage 50, Payment Center, and eInvoice


    Description

    When an invoice payer clicks the Click-to-Pay link in their email they are brought to a screen displaying a 504 error.


    Resolution

    This is caused by Microsoft Outlook breaking the wrapping of the Click-to-Pay link when the email is sent from Sage 50 instead of the Online Payment Center. 

    Below are two options that can resolve this issue:

    • The payer can either copy the full link into their web browser 
    • The email sent to the payer can be sent from the Online Payment Center interface


    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.



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