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    Visa Sunset Announcement for Retrieval Requests

    Sunset of Retrieval Requests and Changes to Visa Easy Payment Service After Making Signatures Optional for All Transactions


    Visa Easy Payment Service

    Visa Retrieval Requests


    After making signature capture and validation optional for all merchants globally, resulting changes are required to the Visa Easy Payment Service. Visa will sunset retrieval requests along with dispute compliance rights related to the presence or validity of signatures on transaction receipts after October 16, 2020.


    In light of the COVID-19 pandemic, in the May 14, 2020 Edition of Visa Business News, Visa announced that the capture and validation of a cardholder’s signature would be optional for all merchants globally, EMV®-enabled or otherwise, to reduce the need for customers to interact physically with POS terminals (this has applied for all EMV-enabled merchants since 2018). Merchants in all regions now have the option to no longer capture a signature as a cardholder verification method (CVM), except where applicable laws or regulations otherwise require a signature to be captured.

    After October 16, 2020, Visa will also sunset the retrieval request process and dispute compliance rights related to signatures, and reposition the Visa Easy Payment Service (VEPS) program for face-to-face as applicable to transactions in PIN-predominant markets only.

    Visa urges acquirers and their agents to remind all Merchants about these options to minimize Merchant/Customer interaction at the point of sale. Visa strongly recommends no longer requiring signatures for any transaction/amount.

    See the announcement from Visa for further details below:

    Sunset of Retrieval Requests and Changes to Visa Easy Payment Service after making signatures optional 6 Aug 2020.pdf

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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