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    Error code (411411)

    Item not found


    Suggested Action

    Error 411 (411411) is received when trying to issue a credit, capture a transaction or Voiding.  To resolve you will need to log in to the Paya Virtual Terminal or Paya Exchange to complete the process.  

    More Information

    Decline Code 411411
    Response MessageItem Not Found
    DefinitionError message for legacy integrated solutions
    Additional DetailsThis error message is received when a legacy integrated solution is attempting to Capture, Credit, or Void a transaction from an existing Reference number 

    Paya Virtual Terminal

    Capturing a Transaction in the Paya Virtual Terminal

    Product

    Paya Virtual Terminal

    Description

    This video walks through the steps of processing and modifying an Auth only transaction within the Paya Virtual Terminal.

    Resolution




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.




    Crediting a Transaction in the Paya Virtual Terminal

    Product

    Paya Virtual Terminal

    Description

    This video walks through the steps of processing a credit within the Paya Virtual Terminal.

    Resolution




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.




    Voiding a Transaction in the Paya Virtual Terminal

    Product

    Paya Virtual Terminal

    Description

    This video walks through the steps of voiding a transaction within the Paya Virtual Terminal.

    Resolution




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.




    Paya Exchange


    Capturing a Transaction in the Paya Exchange

    Product

    Paya Exchange Management System (PEMS)

    Description

    This video walks through pre-authorization and capture within Paya Exchange.

    Resolution




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.




    Crediting a Transaction in Paya Exchange

    Products
    Paya Exchange Management System

    Description
    Paya Exchange Management System enables users to issue credits to their customers. To find out how to so, please follow the steps below.

    Resolution
    After logging into the Virtual Terminal mini-app, locate the transaction that you wish to refund. The best way to do this is to use the Quick Search link, located on the top-right of the page.



    After finding the transaction to be credited, click on the small green arrow on the right side to expand the window, then press Process.



    You will be directed to a new one-time transaction page. The fields will be prepopulated with payment information from the original transaction.

    To process a refund, change the Transaction Type to Credit.

    Note: If you do not see the Credit option, please contact your account administrator to have your user permissions changed.



    By default, the amount of the transaction will match the amount of the original sale (full refund.) If you need to do a partial refund, change the amount of the credit to the amount you wish to return to your customer. Click on Process Transaction to submit the credit. The transaction will appear under your Open Batch, awaiting settlement.





    Voiding a Transaction in Paya Exchange

    Product

    Paya Exchange Management System (PEMS)

    Description

    This video walks through the steps of voiding a transaction within Paya Exchange.

    Resolution




    If you have questions or require additional information, please contact us and we will be in touch with you shortly.






    You may also be interested in reading: Decline/Error Code Master Lists

    If you have questions or require additional information, please contact us and we will be in touch with you shortly.

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