Suggested Action
Error 411 (411411) is received when trying to issue a credit, capture a transaction or Voiding. To resolve you will need to log in to the Paya Virtual Terminal or Paya Exchange to complete the process.
More Information
Decline Code | 411411 |
Response Message | Item Not Found |
Definition | Error message for legacy integrated solutions |
Additional Details | This error message is received when a legacy integrated solution is attempting to Capture, Credit, or Void a transaction from an existing Reference number |
Paya Virtual Terminal
Capturing a Transaction in the Paya Virtual Terminal
Product
Core Virtual Terminal
Description
This video discusses the steps of processing and modifying an AuthOnly transaction within the Core Virtual Terminal.
Resolution
If you have questions or require additional information, please contact us.
Crediting a Transaction in the Paya Virtual Terminal
Product
Core Virtual Terminal
Description
This video walks through the process of credit processing within the Core Virtual Terminal.
Resolution
If you have questions or require additional information, please contact us.
Voiding a Transaction in the Paya Virtual Terminal
Product
Core Virtual Terminal
Description
This video discusses the steps of voiding a transaction within the Core Virtual Terminal.
Resolution
If you have questions or require additional information, please contact us.
Paya Exchange
Capturing a Transaction in the Paya Exchange
Product
Paya Exchange Management System (PEMS)
Description
This video walks through pre-authorization and capture within Paya Exchange Management System.
Resolution
If you have questions or require additional information, please contact us and we will be in touch with you shortly.
Crediting a Transaction in Paya Exchange
Product
Paya Exchange Management System
Description
Paya Exchange Management System enables users to issue credits to their customers. To find out how to do so, please follow the steps below:
Resolution
After logging into the Virtual Terminal mini-app, locate the transaction that you wish to refund. The best way to do this is to use the Quick Search link, located on the top-right of the page.
After finding the transaction to be credited, click on the small green arrow on the right side to expand the window, then select 'Process'.
You will be directed to a new one-time transaction page. The fields will be prepopulated with payment information from the original transaction. To process a refund, change the transaction type to 'Credit'.
Note: If you do not see the credit option, please contact your Account Administrator to have your user permissions changed.
By default, the amount of the transaction will match the amount of the original sale (full refund). If you need to process a partial refund, change the amount of the credit to the amount you wish to return to your customer. Click on 'Process Transaction' to submit the credit and the transaction will appear under your 'Open Batch', awaiting settlement.
Voiding a Transaction in Paya Exchange
Product
Paya Exchange Management System (PEMS)
Description
This video walks through the steps of voiding a transaction within the Paya Exchange Management System.
Resolution
If you have questions or require additional information, please contact us and we will be in touch with you shortly.
You may also be interested in reading: Decline/Error Code Master Lists
If you have questions or require additional information, please contact us and we will be in touch with you shortly.