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    Error: Cannot download the application. The application is missing required files. Contact application vendor for assistance.

    Product

    Intergy

    Description

    When attempting to process a payment in Intergy, the following window appears with this error message:


    Cause

    This error will appear when the merchant is using Intergy version 10.xx. with the latest version of Paya Exchange Desktop.


    Resolution

    The merchant will have to contact Intergy support about upgrading their Intergy software to version 11.xx.

     

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly

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