Product

Sage Exchange Desktop

Description

How can I confirm if Sage Exchange is installed on my computer?

Resolution

First, check the program list under the Control Panel and look for Sage Exchange. 

Using Windows 7

1. Click the Windows Start button

2. Select Control Panel on the right side

3. Select Programs

4. Select Programs and Features
    

Using Windows 10
 

1. Click or Tap the Windows icon in the lower left hand corner

2. In the "Search" bar, type Sage Exchange Desktop

3. It should appear under Apps
    

Next, verify if Sage Exchange is running in Windows Task Manager within the Processes tab and look for SageExchange. For Windows 7, right-click on the Task Bar and then click on Start Task Manager and then click on the Processes tab:

In Windows 10, SageExchange will appear under Background Processes within the Task Manager.

You can also verify that Sage Exchange is running by locating the System Tray, which is on the lower right hand side of the screen next to the clock.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.