"There was a problem connecting to Sage 50" error message when enabling the Sage50 plugin in Sage Exchange Desktop

Description

Why do I get a "There was a problem connecting to Sage50" error when enabling the Sage50 plugin in Sage Exchange Desktop?

Resolution

"There was a problem connecting to Sage50. Could not load file or assembly 'Sage.Peachtree.API, Version=2013.0.0.819, Culture=neutral, PublicKeyToken=[...]' or one of its dependencies. The system cannot find the file specified.

This error typically occurs on machines with Sage50 2013 SR1 installed while enabling the Sage50 plugin in Sage Exchange. It is usually related to the API's registry keys. Please contact Virtual Terminal Support for initial troubleshooting; the situation may require an escalation to Sage50.

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.