Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    "There was a problem connecting to Sage 50" error message when enabling the Sage 50 plugin in Sage Exchange Desktop.

    "There was a problem connecting to Sage 50" error message when enabling the Sage 50 plugin in Sage Exchange Desktop.

    Description

    Why do I get a "There was a problem connecting to Sage 50" error when enabling the Sage 50 plugin in Sage Exchange Desktop?

    Resolution

    "There was a problem connecting to Sage 50. Could not load file or assembly 'Sage.Peachtree.API, Version=2013.0.0.819, Culture=neutral, PublicKeyToken=[...]' or one of its dependencies. The system cannot find the file specified.

    This error typically occurs on machines with Sage 50 2013 SR1 installed while enabling the Sage 50 plugin in Sage Exchange. It is usually related to the API's registry keys. Please contact Virtual Terminal Support for initial troubleshooting; the situation may require an escalation to Sage 50.

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Powered by