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    Why was I sent back to the login page after trying to sign in to the Virtual Terminal?

    Merchant is sent back to the login page after trying to sign in to the Virtual Terminal

    Description

    When I try to log in I am sent back to the login page with no error message but blank fields.

    Resolution

    This happens when the Virtual Terminal website's URL is missing the "s" in "HTTPS":


    The full web address for the Virtual Terminal is https://www.sagepayments.net/virtualterminal/ 

    The full web address for the Donate Now Virtual Terminal is https://www.sagepayments.net/donatenow/

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.



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