Product
Moneris iPP320
Paya Connect Desktop
Sage Software
Description
Error Message “Unable to exchange keys” or “Unable to complete transfer” appears when attempting to process using the Moneris IPP320 and the Paya Connect Desktop.
Resolution
As of 3/20/2018, Moneris customers must be TLS 1.2 compliant. This means that older integrations using Paya Connect Desktop (PCD) 1.0 must upgrade to Paya Connect Desktop 2.0 for all Canadian customers using the Moneris provided iPP320.
Moneris Solutions Corporation ('Moneris') is discontinuing support for the 3DES cipher algorithm on March 20, 2018. The 3DES cipher algorithm is no longer the most secure option available in the market and newer, more secure ciphers are supported through current generation web browsers. Moneris has also extended the end of support date for TLS 1.0 from January 29, 2018, to March 20, 2018. To avoid business disruption and potential security threats, you are required to update your production environments to the latest internet browser(s), which are equipped with compatible, industry-compliant ciphers (other than 3DES) and support TLS 1.1 and TLS 1.2. Moneris recommends the following browser versions as a minimum requirement:
- Internet Explorer 11
- Google Chrome 30 or higher
- Mozilla Firefox 27 or higher
- Safari 8 or higher
Please Note: All upgrades to PCD 2.0 must be done with full systems administrator access to the installation location.
If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.
