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    Sage ERP X3 - Merchant Support Contact List

    IssueAction
    My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage ERP X3 Software?

    Please, make sure that your Sage Software is installed on your Workstation (if Applicable)
    Using the Email Address below, contact our implementation Team to start the process of setting up your Payment Processing

    MerchantReadiness@sage.com

     
    Issues with Sage Exchange Desktop (SED)
     

    Please search the SPS Knowledgebase for a solution:
    https://support.sagepayments.com
     
    OR
    Contact the Paya VT Support Team:
    877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)
     

     

    I have questions about fees, billing statement, & account changes.

     

    Contact the Paya Merchant Financial Support Team:

    877-841-7014 (M-F: 8 am – 6pm)


    For Chargeback inquiry, please call:

    866-637-5467 (M-F: 8 am – 6pm)
     

     
    How do I View/download daily or monthly transactions reports?


    In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website:
     http://www.sageexchange.com
     
    Note: If you don’t have access to the aforementioned Web portal, you may instead log into http://www.myvirtualreports.com/virtualreports
     
    OR 
    Contact the Paya VT Support Team:

    877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)
     

     

    Sage ERP X3 Technical Support:


    For help with Sage ERP X3 functionalities. Chose a method.

    • Please call: 888-844-8989 (M-F: 9 am – 8 pm EST)
    • Live Chat from https://support.na.sage.com

     
    Sage ERP X3 Training Resources:

     

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