Issue

Action

My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage 500 Software?

Please make sure that your Sage Software is installed on your Workstation (if Applicable)
Using the Email Address below, contact our Readiness Team to start the process of setting up your Payment Processing:
MerchantReadiness@paya.com

Issues with Sage Exchange Desktop (SED)

Search the SPS Knowledgebase for a solution
OR
Contact the Paya VT Support Team:
877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)

 I have questions about fees, billing statement, & account changes.

 Contact the Paya Merchant Financial Support Team: 877-841-7014

For Chargeback inquiry, please call 866-637-5467 
 

How do I view/download daily or monthly transactions reports?

In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website:
www.sageexchange.com
 
Note: If you don’t have access to the aforementioned Web portal, you may instead log into My Virtual Reports
 
OR 
Contact the Paya VT Support Team: 877-470-4001 
 

Sage 500 Technical Support:

For help with Sage 500 ERP functionalities please call: 800-854-3415 
 
Sage 500 Training Resources:

• Search the Sage Knowledgebase for solutions.

• Visit our Sage 500 online community for Sage 500 discussions and tips.