Looking for something?

You will find your answers here!

    Sorry, we didn't find any relevant articles for you.

    Send us your queries using the form below and we will get back to you with a solution.

    Sage 500 Setup Guide



    My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage500 Software?

    Please ensure that your Sage Software is installed on your workstation (if applicable).

    Using the email address below, contact our Readiness Team to start the process of setting up your Payment Processing: MerchantReadiness@nuvei.com

    Issues with Sage Exchange Desktop (SED)

    Please search the SPS Knowledgebase for a solution.


    Contact the Paya VT Support Team at: 1-877-470-4001 (Monday -Friday: 8 AM – 10 PM; Saturday/Sunday: 8 AM – 8 PM EST/EDT).

    I have questions about fees, billing statements, and account changes.

    Please contact the Paya Merchant Financial Support Team at 1-877-841-7014.

    For Chargeback inquiries, please call us at 1-866-637-5467 

    How do I view/download daily or monthly transaction reports?

    In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website: www.sageexchange.com
    Note: If you do not have access to the aforementioned web portal, you can log into My Virtual Reports.

    Contact the Paya VT Support Team: 1-877-470-4001 

    Sage 500 Technical Support


    For help with Sage 500 ERP functionalities please call 1-800-854-3415.
    Sage 500 Training Resources:



    Was this article helpful?

    Still can't find
    what you are looking for?

    Our award-winning customer care team is here for you.

    Contact Support

    Knowledge Base Software by