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    Sage 500 Setup Guide

    Issue

    Action

    My Paya merchant account was just approved. What do I need in order to start processing transactions in my Sage 500 Software?

    Please make sure that your Sage Software is installed on your Workstation (if Applicable)
    Using the Email Address below, contact our Readiness Team to start the process of setting up your Payment Processing:
    MerchantReadiness@paya.com

     

    Issues with Sage Exchange Desktop (SED)


    Search the SPS Knowledgebase for a solution
    OR
    Contact the Paya VT Support Team:
    877-470-4001 (M-F: 8 am – 10pm; Sat-Sun: 8am – 8 pm EST)

     

     I have questions about fees, billing statement, & account changes.

     

     Contact the Paya Merchant Financial Support Team: 877-841-7014


    For Chargeback inquiry, please call 866-637-5467 
     

     

    How do I view/download daily or monthly transactions reports?


    In addition to the reports found in your Sage Software, you may also review your transactions history from your Paya Virtual Terminal found in the Paya Exchange Management System that you can access from the following website:
    www.sageexchange.com
     
    Note: If you don’t have access to the aforementioned Web portal, you may instead log into My Virtual Reports
     
    OR 
    Contact the Paya VT Support Team: 877-470-4001 
     

     

    Sage 500 Technical Support:

     

    For help with Sage 500 ERP functionalities please call: 800-854-3415 
     
    Sage 500 Training Resources:

     

     

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