Description

What does an "Invalid Procedure. Sage Exchange is not installed." error mean in Sage 300 ERP (formerly ACCPAC)?

Resolution

"Invalid procedure. Sage Exchange is not installed or was not installed correctly. Rerun the Payment Processing installation and select Sage Exchange, or see the Payment Processing Help for a link to the Sage Exchange download website."

This error usually indicates that Module SDK needs to be installed alongside Sage Exchange. Please follow the steps below to troubleshoot. If you are uncomfortable with manipulating hidden files or do not have the necessary user permissions, please contact your IT department for assistance.

1. Uninstall Sage Exchange from the Control Panel.
2. Open the user folder on your local drive. From there, navigate to AppData\Local\Apps\2.0 (Windows 7) or Local Settings\Apps\2.0 (Windows XP) (these are hidden folders).
3. Inside the 2.0 folder, there will be two folders: one named 'Data', and another that is a series of letters and numbers. Delete, move or rename both folders.
4. Reinstall Sage Exchange using this download link: Module SDK/Sage Exchange Desktop

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.