Description

P2PE devices require a unique intake process that maintains the chain of custody for these devices. It is one of the defining characteristics of a P2PE product and must be followed in order to maintain the P2PE certification. The terminals will not process transactions until it has been completed.

Resolution

You will need:

• The device and cable
• The Security Seal
  • The device comes wrapped in a sealed plastic bag. Do NOT throw away the bag and attached security seal!
• Your login credentials for the Bluefin P2PE Manager portal
  • https://bluefin.p2pemanager.com
  • Your Custodian (point person at your organization) will have received the login credentials via email prior to your device being delivered.

To activate your device:

• Log in to the P2PE Manager
• Click on Shipments at the top of the page
• Locate the shipment you wish to receive by matching the tracking number in the portal to the tracking number on the package
• Click the View button (it looks like an eye) to the left of the Shipment
• Click RECEIVE
• Look through the plastic and locate the Serial No, or S/N on the back of the device
• Input that value in the Serial Number or Alternate Key field. This should be pre-filled, otherwise, input the numbers immediately following "PP" in the Serial No
• Input the number from the Security Seal on the outside of the plastic package containing the device in the Tamper Label field
• If you are ready to start using the terminal immediately, check the box labeled Auto Activate Device
• Click RECEIVE
• The Device State will change to Activating in P2PE Manager
• Once you submit a transaction, the status will change to Activated

If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.