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    How do I unlock/retrieve my password in Payment Center?

    Product

    Payment Center

    Description

    How do I unlock/retrieve my password in Payment Center?

    Resolution

    If you don't remember your password, or if you try to log in and receive an error response that reads, "Your email or password is incorrect. Please try again," please try the following.

    1. Click the Forgot Password? link.

       
    2. Enter your email address and click Submit.
       
      • If you don't receive an email after a few minutes, or if you've received an email and still haven't been able to log in, please use the Chat Now link to be connected with a Support Analyst.
         
      • If the email address entered doesn't match our records; you will receive an error that reads, "Please make sure the email address is valid."
         
      • If the email address entered matches our records, you will receive a response that reads, "Your password has been reset." Click OK to return to the login page.
         
    3. Input your email address in the Email field, and input the temporary password you received into the Password field and click Sign In.
       
    4. You will see a message that reads, "Your password has expired and must be changed."  Input a new password of your choosing in the New Password and Confirm Password fields, then click Sign In.
       

    Note: Payment Center (https://www.sagepaymentcenter.com) and Paya Exchange Management System (PEMS) (https://www.sageexchange.com) use the same login credentials.  If you update your Payment Center password, your PEMS password will also be updated and vice versa.

    Please review this article for guidelines on creating strong passwords: Password Security Tips 

    You may also be interested in:

    Why can't I log in to Payment Center, but I can log in to Sage Exchange Management System (SEMS) with the same credentials? 
    How do I activate a user in Payment Center or Sage Exchange Management System (SEMS)?

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