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    Why was I sent back to login page after trying to sign in to the Virtual Terminal?

    Please Note: The Sage Virtual Terminal has been updated to a newer version that offers new features and functionality of the program. This article refers to the previous version. For instructions on using the new Sage Exchange Virtual Terminal, please visit: New Sage Exchange: Frequently Asked Questions.
    Merchant is sent back to login page after trying to sign in to the Virtual Terminal.

    Description
    When I try to log in I am sent back to the login page with no error message but blank fields.

    Resolution
    This happens when the Virtual Terminal website's URL is missing the "s" in "https".


    The full web address for the Virtual Terminal is https://www.sagepayments.net/virtualterminal/ 
    The full web address for the Donate Now Virtual Terminal is https://www.sagepayments.net/donatenow/

    If you have questions or require additional information, please submit a ticket and we will be in touch with you shortly.

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