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    How to determine if a Virtual Check transaction has been rejected by the customer's bank

    Description

    How will I know if a Virtual Check transaction has been rejected by the customer's bank?

    Resolution

    Some merchants choose to receive an email when a virtual check has been rejected by the customer's bank.  All reject notifications can be found within the Virtual Terminal under Reporting in EFT Rejects.  

    Rejects normally occur within 3-5 business days, but they can take up to 60 days.  A complete list of reject codes with detailed descriptions can be found in ACH-NACHA-Return-Codes

    If you are not receiving reject notifications via email, please submit a ticket and we will be happy to turn on this feature for you

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