How to determine if a Virtual Check transaction has been rejected by the customer's bank
How will I know if a Virtual Check transaction has been rejected by the customer's bank?
Some merchants choose to receive an email when a virtual check has been rejected by the customer's bank. All reject notifications can be found within the Virtual Terminal under Reporting in EFT Rejects.
Rejects normally occur within 3-5 business days, but they can take up to 60 days. A complete list of reject codes with detailed descriptions can be found in ACH-NACHA-Return-Codes.
If you are not receiving reject notifications via email, please submit a ticket and we will be happy to turn on this feature for you