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    Maintenance and Service Interruption Alerts

    Scheduled Gateway Maintenance on Thursday, December 20, 2018

    Paya will be conducting scheduled maintenance on our gateway platform on Thursday, December 20, 2018, between 4:00 and 7:00 am EST. During this time users may be unable to submit transactions, settlements, or reporting inquiries to the Paya gateway and may not be able to access Paya Virtual Terminal and Paya Exchange, or leverage our APIs and XML Web Services.

    Any scheduled operations that normally run during this window, such as recurring transaction processing, will be run once maintenance is completed.

    We expect a disruption of service lasting approximately one minute, and every effort will be made to keep the disruption as brief as possible. We appreciate your understanding and apologize for any inconvenience.

    Visa Credit Assessment Fee Increase

    12/03 - Effective January 1st, 2019 Visa will increase the U.S. Acquirer Service Fee by 0.01% on all credit card transactions. 

    Automatic Settlement scheduled for 11:00 pm on 12/01/2018 and 3:00 am on 12/02/2018 did not complete.

    12/03 7:15 am - Any batches that did not settle as expected during these times were settled during the next day's settlement process. If you see a batch in your Paya Exchange or Paya Virtual Terminal that has not settled, but should have done so between 12/01 and 12/02; please contact support@paya.com for assistance. We apologize for any inconvenience.

    Settlement Reports for third-party payment applications are not displayed in Paya Exchange -September 6, 2018 to Present

    We are investigating an issue where some settlements, notably batches settled on Authorize.net and other third-party payment applications, are not displayed in Paya Exchange under Reports, Batches, Settled. This is a reporting issue caused by a change in the formatting of data received by our vendor. Settlement and funding processes are not impacted. If you are not able to locate a batch that settled after September 5, 2018, please try searching on our reporting site, My Virtual Reports, for now. We are working with our vendor to resolve this matter.

    How do I access My Virtual Reports?

    My Virtual Reports drop-down menus are blank on Chrome and Firefox on MAC computers 

    Please refer to this KB article: Why are the drop-down menus in My Virtual Reports empty on Apple (MAC) computers?

    IP filtering for the Virtual Terminal

    Customers using the IP filtering for the Virtual Terminal are not able to log into the Virtual Terminal.  We are working on resolving the IP filtering feature, but at this time impacted merchants should set their IP Restrictions to "Allow All."

    Maintenance and Service Interruption Alerts archive 12-03-2018.pdf

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