Paya Connect Terminal Issue
As of 24-JUL-2024 at approximately 1:00 AM EDT, an update to Paya Connect was deployed that affected Merchant terminals. The update has been reversed, and all merchants are advised to restart their terminals to ensure uninterrupted processing.
If you have any questions, please contact us at 1-800-261-0240 or via email at support.paya@nuvei.com for assistance.
RoamPay/Paya Mobile Payments Service Sunset Announcement
As of 31-OCT-2024, support and services for Paya Mobile Payments will perform system maintenance will cease, marking the application's transition to its end-of-life phase. This action will deactivate processing capabilities for all users.
Our commitment to mobile payments remains steadfast through Swipe Simple. For merchants seeking a mobile payments solution, please consult your sales teams and associates for further information. Alternatively, contact our Bankcard Support Team via email ticket request or call us at 1-800-261-0240, Monday through Friday, from 8 AM EST/EDT to 7 PM EST/EDT.
For additional assistance, please refer to the articles provided below:
- Can I demo the Paya EMV Swipe Simple Mobile App?
- How do I get the Paya EMV Swipe Simple mobile app?
- Compatible Phones for Swipe Simple Mobile
- How to Process a Transaction on the Swipe Simple Mobile App?
- How to Process a Transaction on the Swipe Simple Web Dashboard?
- How will I view transactions that I process from Swipe Simple?
Q3 2024 Quarterly Maintenance
20-JUL-2024 12:00 AM – 6:00 AM EDT
As a reminder, Paya will perform system maintenance on Saturday, 20-JUL-2024, between 12:00 AM and 6:00 AM EDT. Systems and processing may experience a brief connection delay during this time.
Please see the following TSYS system maintenance schedule for July 2024 below:
Monthly Releases: Contains major product and system enhancements.
Dates, Systems, and Potential Impacts:
Please see the following TSYS system maintenance schedule for August 2024 below:
Monthly Releases: Contains major product and system enhancements.
Dates, Systems, and Potential Impacts:
Please see the following TSYS system maintenance schedule for July 2024 below:
Weekly Maintenance: Routing system and infrastructure maintenance activities and minor code releases.
Dates, Systems, and Potential Impacts:
Please see the following TSYS system maintenance schedule for August 2024 below:
Weekly Maintenance: Routing system and infrastructure maintenance activities and minor code releases.
Dates, Systems, and Potential Impacts:
