1/29/25  - Service Interruption 5:38pm EST (Resolved)

Paya/Nuvei has isolated the issue impacting Moneris merchants that are using Sage software for processing with the Core Virtual Terminal Gateway. A fix has been implemented that should mitigate the errors experienced, including “Unable to Process 999999”.

If you continue to experience issues, please reach out our support team at support.paya@nuvei.com or 1-800-261-0240.

Thank you for your patience.

1/28/25  - Service Interruption 2:00pm EST

Paya/Nuvei has identified a service interruption that’s impacting our Moneris merchants that are using Sage software for processing with the Core Virtual Terminal Gateway. Error results such as “Unable to Process 999999” may be returned with processing failures. 

Our Incident Management Team is currently investigating/troubleshooting at this time.  We will provide updates as they become available.

Thank you for your patience.

Q1 2025 Quarterly Maintenance